Having a coffee with ...Önder and Melanie
A Coffee with Our Customer Service Heroes: Önder Cetin and Melanie Boeckle! Önder Cetin has been part of the Rutronik team since July 2022, taking on an important role as the contact person for the Nuremberg area. Melanie Boeckle has been with us since April 2018, overseeing customer service in the Bodensee region. In our exclusive interview, they provide insights into their daily work in customer service at Rutronik.
IS CUSTOMER SERVICE REALLY THAT STRESSFUL?
It largely depends on the market situation. Customer service can indeed be quite stressful, especially during times of component scarcity. Demand is high, and the challenges are diverse.
HOW WOULD YOU DESCRIBE WORKING IN CUSTOMER SERVICE AT RUTRONIK?
Working in customer service at Rutronik involves close collaboration between sales, logistics, and warehousing. We work hand in hand to fulfill our customers' needs to the best of our ability.
WHAT DO YOU THINK IS IMPORTANT FOR THE JOB?
For the role in Customer Service at Rutronik, essential qualities include organizational skills, friendliness, and the ability to improvise. Being flexible and able to quickly adapt to changing situations is crucial to delivering excellent customer service even under pressure.
WHAT DO YOU PARTICULARLY LIKE ABOUT WORKING AT RUTRONIK?
What I especially enjoy about working at Rutronik is the fantastic team, flexible work arrangements, the benefits, and the variety in daily tasks. Each day presents new challenges, making it exciting and dynamic.
