Having a coffee with ...Marcel Schatz
Marcel Schatz, one of our account managers at Rutronik. He is the contact person for the needs and concerns of his customers. In an interview he tell's us about his everyday life at Rutronik. Find out more about Marcel and his job as an account manager.
Who are you and what are your tasks as an account manager?
Hey Hey, I'm Marcel and I'm 31 years old. In Ispringen, as an account manager, I am the first contact person for my customers in the area. My primary responsibility is to coordinate and ensure business transactions with my customers. I am responsible for the concerns and needs of my customers, help them with their decisions and act as a reliable partner.
With my long-term relationship with my customers, on the one hand I ensure that their expectations are met and the customers are satisfied and on the other hand i contribute to the success of my company. That's why I focused a lot on professional and solution-oriented work.
What are the most exciting aspects of your work as an account manager?
There are numerous exciting facets in my work as an account manager that motivate me every day. One of the most exciting aspects is that I have a direct impact on the success of the company. Because of my work, I contribute to increasing sales, acquiring new customers and retaining existing customers in the long term.
As already mentioned, another interesting side of my job as an account manager is that I have the opportunity to establish and maintain close relationships with my customers. Through this intensive cooperation with customers, I can get to know their goals and difficulties and develop suitable solutions together with my FAE colleagues.
What has been your greatest success in your job so far?
My greatest success as an account manager was that I was able to take on responsibility for larger customers despite my limited industry knowledge. I expanded the existing business with these customers and successfully developed tailor-made solutions to implement the company's goals in the short, medium and long term.
What do you particularly like about working at Rutronik?
What I particularly like about working at Rutronik is the family atmosphere that has been maintained despite the size and rapid growth of the company. I also really appreciate that at Rutronik you have the opportunity to implement your own ideas. The company promotes creativity and innovation, which enables employees to actively participate in the design and further development of the company. This freedom and support in implementing my own ideas motivates me every day and makes working at Rutronik particularly exciting and fulfilling.